RETURN POLICY
Last Updated Jan 1, 2024
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) of the purchase date. All returned items must be in new and unused condition, with all original labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@hiwattinc.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Hi-Watt, Inc.
Attn: Returns
RMA#
37809 S Groesbeck Hwy
Clinton Township, MI 48036
United States
Please note, you will be responsible for all return shipping charges as well as a restocking fee, which includes a 25% fee of purchase price ($10 minimum). We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days with the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(855) 467-5628